Writings & Media on
markets, A.I. and Culture

Machine Learning

AI with Better Accuracy, Lower Cost, and More Social Justice

People often say ”technology is neutral, the problem is how it gets applied.”  But Conway’s law teaches us otherwise.  Conway’s law is one of only 10 computer science laws listed in Wikipedia. In 1967, Melvin Conway wrote, “organizations which design systems ... are constrained to produce designs which are

By Ben Vigoda

Customer Engagement

Your chat button may be doing more harm than good

There was a time that chat was one of the highest converting, most popular features you could add to your website. Customers who chatted were 8x more likely to make a purchase and chat for support was preferred by over 70% of customers compared to email and phone. With so

By Matt Tharp

Chief Product Officer