Writings & Media on
markets, A.I. and Culture

Machine Learning

How to build AI that helps human creatives

These days you see a good deal of writing about AI algorithms that ostensibly perform creative tasks, like writing poetry or producing visual artwork. This is not one of those posts.  I believe in a vision of AI that augments human creative work, rather than displacing it.  Creative work is

By Robert Osazuwa Ness

Machine Learning Research Scientist

Machine Learning

How Stranger Things can make you smarter about OpenAI's GPT-3 language model

OpenAI’s GPT-3 continues to generate press as developers figure out how to build apps on top of its API. I want to present a thought experiment that I hope helps characterize the limits of GPT-3's abilities.  What I present is a Stranger Things version of a thought experiment created

By Robert Osazuwa Ness

Machine Learning Research Scientist

Customer Engagement

Your chat button may be doing more harm than good

There was a time that chat was one of the highest converting, most popular features you could add to your website. Customers who chatted were 8x more likely to make a purchase and chat for support was preferred by over 70% of customers compared to email and phone. With so

By Matt Tharp

Chief Product Officer