Writings & Media on
markets, A.I. and Culture

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Jul 03, 2020

Creating the conversational web

Chat needs to be disrupted. It has become too difficult for businesses to deliver an acceptable experience, which is degrading user perceptions of it’s value.

By Matt Tharp

Chief Product Officer

Machine Learning

How Stranger Things can make you smarter about OpenAI's GPT-3 language model

OpenAI’s GPT-3 continues to generate press as developers figure out how to build apps on top of its API. I want to present a thought experiment that I hope helps characterize the limits of GPT-3's abilities. What I present is a Stranger Things version of a thought experiment created

By Robert Osazuwa Ness

Machine Learning Research Scientist

Customer Engagement

Your chat button may be doing more harm than good

There was a time that chat was one of the highest converting, most popular features you could add to your website. Customers who chatted were 8x more likely to make a purchase and chat for support was preferred by over 70% of customers compared to email and phone. With so