Writings & Media on
markets, A.I. and Culture

Machine Learning

How Stranger Things can make you smarter about OpenAI's GPT-3 language model

OpenAI’s GPT-3 continues to generate press as developers figure out how to build apps on top of its API. I want to present a thought experiment that I hope helps characterize the limits of GPT-3's abilities.  What I present is a Stranger Things version of a thought experiment created

By Robert Osazuwa Ness

Machine Learning Research Scientist

Customer Engagement

Your chat button may be doing more harm than good

There was a time that chat was one of the highest converting, most popular features you could add to your website. Customers who chatted were 8x more likely to make a purchase and chat for support was preferred by over 70% of customers compared to email and phone. With so

By Matt Tharp

Chief Product Officer