Writings & Media on
markets, A.I. and Culture

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Dec 14, 2021

The Anti-chatbot?

The new reality is your prospects prefer to self serve, avoiding sales interactions whenever possible. These potential buyers want good information on demand, and they don’t want to have to hunt or wait for it. Traditional chatbots don’t solve this problem...

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Machine Learning

Teach your Gamalon AI like you would a new employee

Thanks to a feature called Ping, we designed the AI to learn from you like a coworker or employee. What is it?Ping from Gamalon allows you to train your AI to answer specific questions customers ask, in real time. Each time the system is asked a question it doesn't

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Machine Learning

How to build AI that helps human creatives

These days you see a good deal of writing about AI algorithms that ostensibly perform creative tasks, like writing poetry or producing visual artwork. This is not one of those posts.  I believe in a vision of AI that augments human creative work, rather than displacing it.  Creative work is

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Machine Learning

How Stranger Things can make you smarter about OpenAI's GPT-3 language model

OpenAI’s GPT-3 continues to generate press as developers figure out how to build apps on top of its API. I want to present a thought experiment that I hope helps characterize the limits of GPT-3's abilities.  What I present is a Stranger Things version of a thought experiment created

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Customer Engagement

Your chat button may be doing more harm than good

There was a time that chat was one of the highest converting, most popular features you could add to your website. Customers who chatted were 8x more likely to make a purchase and chat for support was preferred by over 70% of customers compared to email and phone. With so

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