People often say ”technology is neutral, the problem is how it gets applied.” But Conway’s law teaches us otherwise. Conway’s law is one of only 10 computer science laws listed in Wikipedia. In 1967, Melvin Conway wrote, “organizations which design systems ... are constrained to produce designs which are
There was a time that chat was one of the highest converting, most popular features you could add to your website. Customers who chatted were 8x more likely to make a purchase and chat for support was preferred by over 70% of customers compared to email and phone. With so
By Matt Tharp
Chief Product Officer
