Customer Experience & Feedback Management
Enabling impactful actions from customer understanding everywhere
Gamalon helps you understand your customers across channels so that you can take impactful actions for your business. Our next-gen AI reads the text of your customers’ messages, interprets and summarizes them, and makes predictions so you can create the best customer experience.
Whether your customers are commenting, chatting, or responding to surveys, we take your free-form text and read it.
Gamalon AI more accurately interprets customer messages from people writing naturally and can predict what will happen next.
Insights to Action
Whether it’s to open a trouble ticket or respond to a customer, the Gamalon dashboard and alerts help you take meaningful customer actions.
What makes Gamalon different.
Gamalon AI was uniquely built with a focus on being able to understand words in context – or how people naturally speak – and provide richer, faster insights that enable impactful responses.
Able to discern emotion and intent, creating deeper insight than standardized data.
You can look for specific information in messages and unexpected trends can be surfaced quickly.
Unlike other CFM solutions, we can read and interpret text across multiple channels
Greater accuracy with less human effort than any other platform on the market.