What We Do
Interpret Unstructured Data at Scale
A Common Problem
Knowing what your customers are saying is crucial for your business. The richest feedback is often buried not in NPS scores, but in the spoken and written messages your customers share. Companies need to understand natural language at scale in order to stay competitive, but most solutions are difficult and time consuming to set up and maintain, and only provide surface insights.
Solution: Idea Learning
Gamalon helps you understand your customers across channels so that you can take impactful actions. It reads the text of your customers’ messages, interprets and summarizes them, and makes predictions so you can create the best customer experience.
Idea Learning powers Gamalon Studio–a fundamentally new kind of real-time analytics suite.
Powered by Idea Learning, Gamalon Assistant is able to navigate vagueness in its conversations. When it is unsure about the customer’s intent, the Assistant asks clarifying questions to resolve the ambiguity.
There are a lot of ways we can help.
Our business solutions often apply across industries and sectors.
Digital Assistant Integration
If you’re already building or have an AI Assistant, Gamalon can help you quickly and easily build or maintain it.
Gamalon improves your chat through automatic, continuous A/B testing to find the best conversation flows.
Insight Discovery Across Channels
Deeper, more reliable insights from customer conversations across your communication channels.
Product Roadmap Planning
Faster, deeper insights to help inform product development or identify new product opportunities.
Easily determine which Ideas best motivate prospective or current customers.
Product Quality Monitoring
Automatically discover new topics your customers are saying, allowing for faster identification of issues if they arise.
Call Center Efficiency
More accurate interpretation of calls that come in for intelligent routing or response.
Make institutional knowledge more accessible by transforming a long list of FAQs into a conversational interface.
Clinical Trial Management
Clinical Trial system users can more quickly and easily share information.
Idea Learning will transform your organization’s ability to understand and respond to the needs of your customers.