Writings & Media on
markets, A.I. and Culture

Machine Learning

Teach your Gamalon AI like you would a new employee

Thanks to a feature called Ping, we designed the AI to learn from you like a coworker or employee. What is it? Ping from Gamalon allows you to train your AI to answer specific questions customers ask, in real time. Each time the system is asked a question it doesn&

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Machine Learning

How to build AI that helps human creatives

These days you see a good deal of writing about AI algorithms that ostensibly perform creative tasks, like writing poetry or producing visual artwork. This is not one of those posts.  I believe in a vision of AI that augments human creative work, rather than displacing it.  Creative work is

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Machine Learning

How Stranger Things can make you smarter about OpenAI's GPT-3 language model

OpenAI’s GPT-3 [https://en.wikipedia.org/wiki/GPT-3] continues to generate press as developers figure out how to build apps on top of its API. I want to present a thought experiment that I hope helps characterize the limits of GPT-3's abilities.  What I present is a

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Customer Engagement

Your chat button may be doing more harm than good

There was a time that chat was one of the highest converting, most popular features you could add to your website. Customers who chatted were 8x more likely to make a purchase and chat for support was preferred by over 70% of customers compared to email and phone. With so

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