The AI-powered engagement revolution is (finally) here
We make it possible to convert and support millions
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For machine learning to work for you - it needs to rapidly adapt as your business and customers evolve. It needs to actually learn.
Our next-gen AI, Idea Learning, learns ideas from your marketing, sales, and support content, clarify what it doesn't know, then adapts to improve customer engagement. Essentially, it does what AI was supposed to do all along.
Gamalon Studio
Better understand your customers through next generation natural language understanding.
Gamalon Assistant
Gamalon improves your chat through automatic, continuous A/B testing to find the best conversation flows.
Key
Benefits
A Scalability Game Changer
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Automatically Discover
Automatically surfaces the new things your customers are saying.
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Continuously Monitor
Star the stories you care about most so you can keep an eye on them as your organization works to address the issue.
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Immediately & Accurately Responds
Immediately incorporates new topics into an AI Assistant that is accurate and fast-learning because it asks clarifying questions.
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Any Text
We can read and interpret sentences, paragraphs, or full conversations.
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Any Software or Channel
We can read text data from any of your communication channels and software data stores, in any format.
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Any Language
We can read and understand any language.
We’re powering a superior AI Assistant that talks naturally with people.
Gamalon’s conversational interface uses Idea Learning to provide a highly accurate dialogue. It asks clarifying questions, so it can quickly understand your customer’s intentions.
Context Memory
Gamalon Assistant interprets new information in light of a conversation’s established context. When appropriate, the Assistant streamlines interactions by surfacing relevant details mentioned earlier on in the conversation.
Multiple Intents
When a customer expresses interest in multiple topics, Gamalon Assistant empowers them to explore these topics in the order of their preference. The user’s intent never slips through the cracks.
Clarifying Questions
Powered by Idea Learning, Gamalon Assistant is able to navigate vagueness in its conversations. When it is unsure about the customer’s intent, the Assistant asks clarifying questions to resolve the ambiguity.
Learn
About
Our Tech
Revolutionizing Customer Conversations
Resources for a deeper understanding of Artificial Intelligence that powers our next-gen AI for customer conversation.
Gamalon at O’Reilly AI NY April 2019
Ben Vigoda discusses Continuous improvements of chat, social, and survey interactions using AI “Idea Analysis”.
A Fundamentally New Approach to Machine Leaning
A fundamentally new approach to machine learning, called Idea Learning, and the significant improvements it offers in NLU.
Exploring the Current Capabilities of NLP & AI
Improving the customer experience in finance, insurance, and banking.
Natural Language Understanding, AI, and Machine Learning
At Gamalon, we believe the key to building successful ML programs is to get business domain experts more involved in the process from beginning to end.
Our
Customers
The return on investment has been great, but getting that time back has been invaluable.Larry Locascio, Avaya
We’ve looked at a lot of automated solutions, and Gamalon is the only one we’ve found that can actually process customer messages as well as they say they can.Head of Customer Data Science, Leading Automotive Manufacturer
