Want to know what’s inside your millions of customer messages?
We can help with our natural language AI platform.
Want to learn more? Contact us.
Available
Now
Machine learning for your business is a journey – it needs to rapidly adapt as your business and customers evolve.
Our next-gen AI, Idea Learning, reads the text of your customers’ messages, interprets and summarizes them, and makes predictions so you can create the best customer experience.
Gamalon Studio
Gamalon reads the text of your customers’ messages and accurately tells you all of the ideas and sentiments in an easy-to-use visual analytics suite.
Gamalon Assistant
The key to better quality conversations is rapid iteration and continuous improvement based on a machine learning driven analysis of what customers are saying.
Key
Benefits
A CX Game Changer
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Automatically Discover
Automatically surfaces the new things your customers are saying.
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Continuously Monitor
Star the stories you care about most so you can keep an eye on them as your organization works to address the issue.
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Immediately & Accurately Responds
Immediately incorporates new topics into an AI Assistant that is accurate and fast-learning because it asks clarifying questions.
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Any Text
We can read and interpret sentences, paragraphs, or full conversations.
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Any Software or Channel
We can read text data from any of your communication channels and software data stores, in any format.
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Any Language
We can read and understand any language.
Learn
About
Our Tech
Revolutionizing Customer Understanding
Resources for a deeper understanding of Artificial Intelligence, Machine Learning and Natural Language Understanding.
Gamalon at O’Reilly AI NY April 2019
Ben Vigoda discusses Continuous improvement of chat, social, and survey interactions using AI “Idea Analysis”.
A Fundamentally New Approach to Deep Learning
Discover improved efficiency & accuracy with Idea Learning.
Exploring the Current Capabilities of NLP & AI
Improving the customer experience in finance, insurance, and banking.
Natural Language Understanding, AI, and Machine Learning
At Gamalon, we believe the key to building successful ML programs is to get business domain experts more involved in the process from beginning to end.
Our
Customers
The return on investment has been great, but getting that time back has been invaluable.Larry Locascio, Avaya
We’ve looked at a lot of automated solutions, and Gamalon is the only one we’ve found that can actually process customer messages as well as they say they can.Head of Customer Data Science, Leading Automotive Manufacturer
