For machine learning to work for you - it needs to rapidly adapt as your business and customers evolve. It needs to actually learn.
Our next-gen AI, Idea Learning, learns ideas from your marketing, sales, and support content, clarify what it doesn't know, then adapts to improve customer engagement. Essentially, it does what AI was supposed to do all along.
A Scalability Game Changer
Automatically surfaces the new things your customers are saying.
Star the stories you care about most so you can keep an eye on them as your organization works to address the issue.
Immediately & Accurately Responds
Immediately incorporates new topics into an AI Assistant that is accurate and fast-learning because it asks clarifying questions.
We can read and interpret sentences, paragraphs, or full conversations.
Any Software or Channel
We can read text data from any of your communication channels and software data stores, in any format.
We can read and understand any language.
Powered by Idea Learning, Gamalon Assistant is able to navigate vagueness in its conversations. When it is unsure about the customer’s intent, the Assistant asks clarifying questions to resolve the ambiguity.
Revolutionizing Customer Conversations
Resources for a deeper understanding of Artificial Intelligence that powers our next-gen AI for customer conversation.
The return on investment has been great, but getting that time back has been invaluable.Larry Locascio, Avaya
We’ve looked at a lot of automated solutions, and Gamalon is the only one we’ve found that can actually process customer messages as well as they say they can.Head of Customer Data Science, Leading Automotive Manufacturer